Privacy Policy

Last updated: 2026-11-10

This policy explains what RingZee (the "Service") collects, why, and what you can do about it. "AI assistant app" means any AI assistant, chatbot, chat service, or AI agent you connect to the Service, including ChatGPT, Claude, and Grok, and any other one, whether or not it is named here.

What we collect

• Account data: your email address, your password (stored only in protected, hashed form by our sign-in system), your language, and your settings such as your assistant's name, voice, and call forwarding number.
• Call requests: the number to call, the business name, and the call instructions your AI assistant sends us. We never request or read your chat history.
• Call records: call times, duration, the outcome, a summary, and a text transcript of what was said on calls made or answered for you, including messages callers leave.
• Sign-in records: the IP address, approximate country, and browser of each sign-in, and a device identifier calculated from technical characteristics of your browser and device (such as graphics, time zone, language, and screen settings), kept to protect your account, prevent fraud, and spot duplicate accounts.
• Usage and billing: your balance, what each call and number cost, and your payments (card details are handled by our payment processor; we never see or store them).
• Number verification documents: when a country requires it (for example proof of address or ID), the documents, address, and details you submit to get a phone number there. Files are passed directly to our telecommunications carrier for regulatory review; we keep only a reference to them, not the files.
• Messages to us: what you send through the contact page, with your email address.

People who are called or call you

Calls made or answered for you involve other people. We process their phone number and what they say on the call only to carry out the call and give you the result. You are responsible for having any notice or consent the law requires for that.

How we use it

Only to provide the Service: place and answer the calls you request, report results back to you, bill your usage, prevent fraud and abuse (rate limits, blocked numbers), keep the Service secure, answer you, and meet legal obligations.

Who receives it

• Our telecommunications carrier connects the calls, provides phone numbers, and processes call audio so the call can be carried out.
• Our speech and AI processing providers turn speech into text and generate the Calling Agent's replies during calls.
• Our cloud hosting and database providers host the Service and store account and call data.
• Our payment processor handles card payments when you add funds.
• Our email delivery provider sends account, billing, and message emails.
• The AI assistant app you connected receives call results in your chat.
• Authorities, when the law requires it, or when needed to protect people, our rights, or the Service.

AI assistant apps and the connector

When you connect RingZee to an AI assistant app and sign in, that app can use your account through our connector. It sends us only what's needed for what you ask it to do: call requests (the number, who is being called, and the instructions for the call), your answers to questions the Calling Agent asks during a call, and settings changes you request. We send back call results, summaries, transcripts, your messages, and account details such as your phone number and balance, which then appear in your chat. We never request or read your chat history, memory, or other conversations.

We keep a sign-in token for each connected app, and a record of which app it is, so it can use your account. You can disconnect an app at any time in its settings. What appears in your chat is also handled by that AI assistant app under its own privacy policy.

We don't sell personal data for money. We use limited data for analytics and advertising, as described under “Cookies, analytics, and advertising” below.

We don't use your calls, messages, or chats to train AI models.

We and our providers may process your data in countries other than yours, including the United States, with the safeguards the law requires.

Cookies, analytics, and advertising

Our public website (the home page and information pages) uses cookies, pixels, tags, and similar technologies from analytics and advertising partners. They help us understand how visitors find and use the website, and measure and improve our advertising. Your account pages don't report page views to them; they report only that a new account was created and that funds were added (with the amount), not your email address, calls, messages, or other account content.

• Partners we use or may use: Meta (Facebook and Instagram), Google (Google Analytics and Google Ads), Microsoft (Microsoft Advertising and Bing), and other advertising platforms such as LinkedIn, X, TikTok, Pinterest, and Reddit. These partners may collect or receive information from your browser or device, such as the pages you visit, actions you take, your IP address, browser and device details, and cookie or advertising identifiers, and may combine it with other information they hold about you. They use it under their own privacy policies, including to measure ads and to show you ads on their services and elsewhere (interest-based advertising or retargeting).
• Advertising audiences: we may use these platforms' audience tools, for example to show ads to people similar to our customers or to stop showing ads to existing customers. When we do, an email address or phone number is first converted into a hashed (unreadable) code, which the platform uses only to match its own users. You can ask us not to include you.
• Your choices: you can block or delete cookies in your browser settings, and limit personalized ads with each platform: Meta, Google (and the Google Analytics opt-out add-on), and Microsoft, or with industry tools such as aboutads.info, networkadvertising.org, and youronlinechoices.eu. If your browser sends a Global Privacy Control signal, we don't load these analytics and advertising tools.
• “Selling” and “sharing” under US state laws: some laws (for example in California) treat allowing advertising partners to collect data on our website for targeted advertising as “selling” or “sharing” personal information. You have the right to opt out: turn on Global Privacy Control in your browser (we honor it automatically) or contact us, and we'll also leave you out of advertising audiences. We won't treat you differently for using these rights.
• Marketing messages: if we send you news or offers by email, every message has an unsubscribe link and you can opt out at any time. We'll still send messages about your account, calls, and billing.
• Children: the Service isn't intended for anyone under 18, and we don't knowingly collect their data or direct advertising to them.

Retention

Call transcripts, summaries, and messages are kept for 90 days, then deleted. Account and billing records are kept while your account is open and as long as the law requires afterwards. Calls are not audio-recorded.

Security

We use encryption in transit, access controls, and other safeguards, but no service is perfectly secure.

Your choices and rights

You can change your email, password, language, and assistant settings on your account page, and disconnect the connector at any time in your AI assistant's settings. To access, correct, export, or delete your data, or to close your account, contact us. Depending on where you live, you may have further rights, including complaining to a data protection authority.

Changes

We may update this policy; we'll post the new version here with a new date.

Contact

Questions about privacy? Contact us.